Contact Element

Let’s talk.

Every Element product includes lifetime technical and product support. Whether you need advice, setup guidance or troubleshooting, our team is here to make things simple.

Available daily, 7am–9pm Sydney time Replies usually within a few hours

Email support

Write to our team.

For thoughtful support that doesn’t disappear when the chat window closes.

support@inelement.com.au

Live chat

Talk to a real person.

Use Gorgias chat for quick questions while our support team is online.

Send a message

How can we help?

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Quick answers

You may not need to wait.

Explore the information our customers look for most often.

Shipping information

Dispatch, tracking, delivery estimates and warehouse collection.

Money-back guarantee

Understand the 90-day guarantee and how the process works.

Returns & refunds

Read about return eligibility, freight and refund timing.

Frequently asked questions

Find concise answers to common product and ownership questions.