Delivery
Free curbside delivery
Complimentary curbside delivery is included for eligible Australian addresses.
Shipping information
From us to you.
Complimentary Australia-wide shipping, handled with care from the moment you order.
Free Australia-wide shipping
Dispatched within 24 hours
Insured in transit
Dispatch
Prepared within 24 hours
We move quickly. Most orders leave our warehouse within 24 hours of being placed.
Tracking
Follow every delivery
Your tracking details are emailed as soon as your order has been fulfilled.
Protected in transit
Every shipment is insured.
Your order is covered from the moment it leaves our warehouse until it reaches your curbside. If a shipment is lost or damaged in transit, our team will work directly with the carrier to manage the claim and help make it right.
Delivery estimates
When will your order arrive?
Select your state or territory for an estimated metro delivery window after dispatch.
Estimated metro delivery
New South Wales
2–5 business days
For metro areas after dispatch. Regional and remote locations may take longer.
Delivery windows are estimates and may change due to location, carrier capacity or peak periods.
Regional & remote delivery
Every destination is considered individually.
Because our products travel with specialist bulky-goods carriers, some remote locations may attract an additional delivery charge and a small number of locations may be unavailable. If this applies to your order, our team will contact you before dispatch to confirm the options and any additional cost.
Click & Collect
Collect on your schedule.
Free collection is available from our Villawood warehouse.
Check your email
We’ll send collection instructions by email, including how to book your collection time.
Book before arriving
A collection time is required so we can make sure someone is available at the warehouse to help you.
Allow up to 24 hours
We ask for 24 hours to prepare your order, although it will often be ready much sooner.
Check your vehicle
Our products are large. Contact support before collection and we can help confirm whether your order will fit.
Bring matching photo ID
The collector’s ID must match the customer details on the order. The payment method details should also match the order.
No rush once it is ready. We can hold your order until you are able to collect it.
Arrange collectionGood to know
From order to arrival.
Tracking your order
Once your order is fulfilled, we’ll email your tracking information. Please use the carrier’s updates to follow your delivery and make sure someone is available to receive it.
Changing your delivery address
Need to change your delivery address? Contact us as soon as you can. In most cases, we can update it for you as long as your order has not yet been dispatched. Once it is on the way, changes may no longer be possible.
Delays and peak periods
Delivery estimates may extend during sales, public holidays, severe weather and peak carrier periods. Tracking will provide the most current information once your order is in transit.
Damaged or missing delivery
Please inspect your delivery when it arrives. If anything is damaged or missing, contact us within 24 hours so we can meet the carrier’s reporting requirements and help resolve it quickly.
Need a hand?
We’re here to help.
Questions about your location, order or delivery? Our team can talk you through it.