Terra + Nova BEST SELLER
$8,000 $5,999
Element shipping information

Shipping information

Delivery and collection.

Delivery times, freight information and collection from our Villawood warehouse.

Free Australia-wide shipping In-stock dispatch within 24 hours Insured in transit

Delivery

Free kerbside delivery

Free kerbside delivery is included for eligible Australian addresses. Remote-area charges or restrictions may apply.

Dispatch

In-stock orders: within 24 hours

Most in-stock orders leave our warehouse within 24 hours. For backorders, check the estimated dispatch date shown in your cart.

Tracking

Track your delivery

Your tracking details are emailed as soon as your order has been fulfilled.

Protected in transit

Every shipment is insured.

Your order is covered from the moment it leaves our warehouse until it reaches your kerbside. If a shipment is lost or damaged in transit, our team will work directly with the carrier to manage the claim and help make it right.

Delivery estimates

When will your order arrive?

Select your state or territory for an estimated metro delivery window after dispatch.

Australian state geometry based on the CC BY-SA 4.0 @svg-maps/australia map. WA NT SA QLD NSW VIC TAS ACT

Estimated metro delivery

New South Wales

2–5 business days

For metro areas after dispatch. Regional and remote locations may take longer.

Delivery windows are estimates and may change due to location, carrier capacity or peak periods.

Regional & remote delivery

Check delivery to your location.

Because our products travel with specialist bulky-goods carriers, some remote locations may attract an additional delivery charge and a small number of locations may be unavailable. If this applies to your order, our team will contact you before dispatch to confirm the options and any additional cost.

© OpenStreetMap contributors

Click & Collect

Collect from Villawood.

Free collection is available from our Villawood warehouse.

01

Check your email

We’ll send collection instructions by email, including how to book your collection time.

02

Book before arriving

A collection time is required so we can make sure someone is available at the warehouse to help you.

03

Allow up to 24 hours

We ask for 24 hours to prepare your order, although it will often be ready much sooner.

04

Check your vehicle

Our products are large. Contact support before collection and we can help confirm whether your order will fit.

05

Bring matching photo ID

The collector’s ID must match the customer details on the order. The payment method details should also match the order.

No rush once it is ready. We can hold your order until you are able to collect it.

Arrange collection

Good to know

Other delivery questions.

Tracking your order

Once your order is fulfilled, we’ll email your tracking information. Please use the carrier’s updates to follow your delivery and make sure someone is available to receive it.

Backorders and estimated dispatch

If a product is on backorder, its estimated dispatch date is shown in your cart and recorded on your order confirmation. This is our best estimate based on the information available when you order.

International freight can change unexpectedly. Vessel delays, port congestion, customs, severe weather and other logistics outside our control may move the estimate. The live date shown on our website can therefore change, while the date recorded on an existing order remains a snapshot from the time you purchased.

We’ll do our best to keep you informed if a material change affects your order. If you need the latest update at any time, contact our support team with your order number.

Changing your delivery address

Need to change your delivery address? Contact us as soon as you can. In most cases, we can update it for you as long as your order has not yet been dispatched. Once it is on the way, changes may no longer be possible.

Delays and peak periods

Delivery estimates may extend during sales, public holidays, severe weather and peak carrier periods. Tracking will provide the most current information once your order is in transit.

Damaged or missing delivery

Please inspect your delivery when it arrives. If anything is damaged or missing, contact us within 24 hours so we can meet the carrier’s reporting requirements and help resolve it quickly.

Need a hand?

We’re here to help.

Questions about your location, order or delivery? Our team can talk you through it.

Contact us
Flexible checkout Ways to pay
Humm payment example From $126/fortnight 20% deposit paid at checkout, then fortnightly payments over 18 months.
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Pay over time
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Payment provider details

Afterpay. Available for purchases up to $4,000. Element can split an order so it qualifies.

humm. 20% deposit, 0% interest, $90 establishment fee included in the fortnightly payments, and a $9.95 monthly fee. $5,000.01–$7,000 is fortnightly over 18 months. $7,000.01–$10,000 is fortnightly over 24 months (52 payments).

The 20% deposit is paid at checkout, so each fortnightly repayment is lower than a split of the full product price. The $9.95 monthly account fee is charged separately.

Zip. Two Zip products may be offered. See checkout for the latest interest rate.

Zip Plus: minimum monthly repayment of $25 or 2% of the closing balance, whichever is greater. A $9.95 monthly account fee applies if the balance is not paid in full by the end of the month. No interest is charged in a month when the balance at the end of the last day is $1,000 or less.

Zip Money: repay weekly, fortnightly or monthly. Minimum monthly repayment of 3% or $50, whichever is greater. A $9.95 monthly account fee applies, and a one-off establishment fee may apply for new customers. An interest-free period may apply.

PayPal Pay in 4. PayPal decides whether Pay in 4 is offered. It depends on the customer’s PayPal account. If it does not appear at checkout, PayPal can confirm eligibility.

Splitting an order. If a provider’s limit or eligibility gets in the way, Element can split the order into separate payments.

Some providers have monthly fees, establishment fees and deposit requirements. All terms with each provider are available during checkout, or feel free to chat with our team for guidance on the best option for you.

*Subject to provider approval. Fees, terms and eligibility apply. Payment provider conditions and requirements may have been updated since this message. See checkout for the latest terms with each provider.