Your questions,
answered.

We provide complimentary kerbside delivery across Australia. Remote or difficult-access locations may require an additional charge, which we will confirm before dispatch.

Most in-stock orders are dispatched within 24 hours. Backorder dispatch estimates are shown in your cart. Delivery time starts after dispatch and depends on your location.

We email tracking information once your order is fulfilled. Carrier scans can take several hours to appear after collection.

Contact us as soon as possible. We may be able to update the address before dispatch, but changes may no longer be possible once the order is with the carrier.

Updates can pause while a shipment travels between depots, and the first scan may be delayed. The latest carrier update remains the best current delivery guide.

It is a voluntary change-of-mind benefit that gives you up to 90 days from delivery to initiate an eligible return. Product condition, original packaging, freight and deductions are covered by the guarantee terms.

Yes. You can test it carefully while preserving its as-new condition. The guarantee provides time to decide; it does not cover wear from extended or heavy use.

Element products are large and use purpose-designed packaging for safe transport. A return without all original packaging cannot be approved under the voluntary guarantee.

No. Contact us first and wait for approval and return instructions. Unauthorised returns may be delayed, refused or sent to the wrong location.

Inspect the delivery promptly and contact us within 24 hours with your order number and clear photos or video so we can meet carrier reporting requirements and help resolve it.

Every eligible Element product includes two years of warranty protection, with our team available to assess a reported fault.

For an eligible product selected at checkout, the upgrade extends the total warranty period from two years to four years. It applies to the covered product shown in your cart.

No. Lifetime support means our team remains available for setup, operation and troubleshooting guidance. Warranty protection remains subject to its period and terms.

Contact us with your order number, a clear description and photos or video of the issue. Keep the product and packaging until we confirm the next step.

No. Warranty benefits sit alongside your statutory consumer rights and do not limit remedies available under Australian Consumer Law.

Terra is the insulated cedar and stainless-steel bath. Nova is the thermal system that cools, heats, circulates, filters and sanitises the water. They are designed to work as one.

The Terra bath, insulated lid, Nova thermal system and connecting hoses. They work together as one hot and cold system.

Nova supports cooling to 0°C with real ice capability and heating up to 42°C, subject to setup and operating conditions.

No. Nova cools the water for you, so there’s no need to buy or refill bags of ice.

A metal pre-filter catches larger debris, and a replaceable filter captures finer particles. Built-in ozone supports water care. You’ll still need to clean the bath and maintain the filters.

No. Nova brings the water to your set temperature, then turns off. It starts again only when the temperature rises by the amount you choose. You can also use schedules, and the insulated bath and lid help hold the temperature between sessions.

No. Connect the hoses between Terra and Nova, fill the bath with water and plug Nova into a standard power socket. No permanent plumbing is required.

Yes. Terra and Nova are designed for outdoor use. Nova has an IPX5 water-resistance rating.

Yes. Contact the team to arrange a separate purchase and discuss your setup.

Terra is available in Ochre, Bone and Carbon. The Bone finish is paired with a matching white Nova system to match the bath.

No. The app is completely free. There is no subscription, and there never will be.

No. Nova has a full touchscreen, so you can control it on the unit. Use the app when you want to adjust things from your phone.

Yes. Once Nova is connected, you can change the temperature, use available settings and set schedules from the app.

Yes. We welcome enquiries from businesses, studios, hospitality, developers, architects and designers. Send your location, approximate quantity and preferred timing so we can discuss a quote.

Use the ambassador application to share your platform, community, location and connection to recovery. Applications are reviewed individually.

No single number decides the fit. We look at your work, experience and audience as well as your follower count.