Everything you
need to know.

We provide complimentary curbside delivery across Australia. Remote or difficult-access locations may require an additional charge, which we will confirm before dispatch.

Orders are prepared promptly and our current service promise is dispatch within 24 hours. Courier delivery timing begins after dispatch and varies by location.

We email tracking information once your order is fulfilled. Carrier scans can take several hours to appear after collection.

Contact us as soon as possible. We may be able to update the address before dispatch, but changes may no longer be possible once the order is with the carrier.

Updates can pause while a shipment travels between depots, and the first scan may be delayed. The latest carrier update remains the best current delivery guide.

It is a voluntary change-of-mind benefit that gives you up to 90 days from delivery to initiate an eligible return. Product condition, original packaging, freight and deductions are covered by the guarantee terms.

Yes. You can test it carefully while preserving its as-new condition. The guarantee provides time to decide; it does not cover wear from extended or heavy use.

Element products are large and use purpose-designed packaging for safe transport. A return without all original packaging cannot be approved under the voluntary guarantee.

No. Contact us first and wait for approval and return instructions. Unauthorised returns may be delayed, refused or sent to the wrong location.

Inspect the delivery promptly and contact us within 24 hours with your order number and clear photos or video so we can meet carrier reporting requirements and help resolve it.

Every eligible Element product includes two years of warranty protection, with support-led assessment if you believe a fault has developed.

For an eligible product selected at checkout, the upgrade extends the total warranty period from two years to four years. It applies to the covered product shown in your cart.

No. Lifetime support means our team remains available for setup, operation and troubleshooting guidance. Warranty protection remains subject to its period and terms.

Contact us with your order number, a clear description and photos or video of the issue. Keep the product and packaging until we confirm the next step.

No. Warranty benefits sit alongside your statutory consumer rights and do not limit remedies available under Australian Consumer Law.

Terra is the insulated cedar and stainless-steel bath. Nova is the thermal system that cools, heats, circulates, filters and sanitises the water. They are designed to work as one.

Nova supports cooling to 0°C with real ice capability and heating up to 42°C, subject to setup and operating conditions.

The app is intended for compatible Nova and Ultra Chiller systems. Terra does not connect independently; Nova provides connected temperature control.

Yes. Compatible connected Nova systems support remote temperature adjustments, available operating settings and smart scheduling through the Element app.

Terra is available in Ochre, Bone and Carbon. The Bone finish is paired with a matching white Nova system for a seamless aesthetic.

Yes. We welcome enquiries from businesses, studios, hospitality, developers, architects and designers. Share your location, approximate quantity and timing for a tailored conversation.

Use the ambassador application to share your platform, community, location and connection to recovery. Applications are reviewed individually.

No single number decides the fit. Relevance, trust, content quality and genuine alignment are considered together.