Terra + Nova
Ochre
$5,999
Choose your finish
Privacy policy
Your privacy.
How Element uses the details you share
when you browse, order or ask for support.
Overview
How we use your information.
We use personal information to process orders, arrange delivery, answer enquiries and operate the website. The sections below explain these uses.
This policy covers information handled by Element through this website and our customer support. Payment providers and other services also have their own privacy policies. You can contact us at support@inelement.com.au with any questions.
Your order
Checkout and delivery
Name, contact details, delivery address and payment confirmation are used to complete and dispatch your order.
Your support
Email, chat and forms
When you write to us, we use the details you include so we can reply and, where relevant, locate your order.
This website
Cookies and analytics
We use cookies and similar technologies to provide the site experience and understand how the website is used.
01
What we collect
Information we collect.
Orders and accounts
When you place an order or create an account, we receive the information needed to process that request. This typically includes your name, email, phone number, delivery address, order contents and payment confirmation from checkout.
Support and contact forms
Our contact form asks for your name, email, enquiry type and message. You may also include an order number so we can find the right purchase. Live chat and the contact form collect whatever you send in that conversation.
Newsletter
If you join the Element list from the footer, we store the email address you submit so we can send product news and updates. You can unsubscribe at any time from those emails.
Website activity
Like most websites, this store may collect technical information such as device type, browser, pages viewed and approximate location derived from an IP address. This helps the site function and helps us understand how people use it.
02
How we use it
Why we need these details.
Fulfilment
We use order information to confirm payment, prepare dispatch from Villawood NSW, arrange courier delivery and send tracking updates once an order has been fulfilled.
Support and ownership
We use the details you share so we can answer questions, assess warranty or return requests, and provide the lifetime technical and product support included with Element products.
Business enquiries
If you submit a commercial enquiry, we use those details to contact you about volume pricing or a tailored quote. That use is limited to the request you sent.
Legal and operational needs
We may keep records required for accounting, consumer-law requests, fraud prevention or to operate the storefront.
03
Cookies, analytics and partners
Services we use.
Cookies
This site uses cookies and similar technologies to provide the website experience and for analytics, as described in our cookie notice. You can manage cookies through your browser settings. Blocking some cookies may affect checkout, cart or saved preferences.
Payment, wallet and buy-now-pay-later services are operated by third parties. Those providers apply their own eligibility checks, fees and privacy practices. Approval is controlled by the provider, not Element.
Payment providers
Card, wallet and finance options process payment under their own terms and privacy policies.
Courier networks
We share the delivery details needed for a courier to move and track your order.
Live chat
Chat conversations are handled through our support tool so the team can reply while they are online.
04
Your choices
Access, corrections and email preferences.
Accessing or updating your details
If you have an account, you can review order and address details there. For any other update, email support and we will help locate the right record.
Marketing email
Footer signup is optional. Every newsletter includes an unsubscribe path. Unsubscribing does not affect order or support emails that we need to send about a purchase.
Support conversations
You can contact us by email or live chat. Include only the information you are comfortable sharing. An order number helps, but you can start without one.
Related policies
Ordering and website use are covered in our terms. Delivery, returns, the 90-day guarantee and warranty each have their own page.
Storage and privacy requests
Looking after your information.
Where information is held
Our store runs on Shopify. Order, account and website information is held in Shopify and the services used to process payments, arrange delivery and respond to enquiries. These providers may process information outside Australia. Shopify explains its international processing and safeguards in its privacy policy.
Keeping records
We keep information needed to fulfil your order, provide support, handle warranty or return requests and meet legal and accounting obligations. How long a record is needed depends on its purpose. Contact us if you would like to ask about a particular record or request its deletion. Some records may need to be retained even after that request.
Access, corrections and deletion
Email support@inelement.com.au to request access to your personal information, correct a detail or ask us to delete information we no longer need. We may ask you to verify your identity before sharing or changing a record. If we cannot fulfil a request, we will explain why.
Privacy concerns
If you think we have mishandled your information, email the same address with the details of your concern. We will review what happened, contact you if we need more information and explain the outcome and any steps we can take. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner for guidance about making a privacy complaint.
Changes to this policy
We will update this page when our information-handling practices change. The date at the top shows when it was last revised.
Questions about privacy?
Start with our support team.
We can help you understand what we hold and how it is used for your order or enquiry.