Your order
Accurate details matter
Please check the product, colour, quantity, delivery address and contact information before ordering.
Terms & conditions
Clear terms.
Considered ownership.
The important details behind ordering.
Payment, delivery and support.
Using Element online.
Before we begin
A straightforward agreement.
These terms apply when you browse our website, place an order or use a service provided by Element. By continuing to use the website or submitting an order, you agree to these terms and the policies linked here.
Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including your rights under the Australian Consumer Law.
Your payment
Secure provider checkout
Payment and finance options are processed under the terms, approval criteria and fees of their providers.
Your delivery
Prepared with care
Delivery timing is an estimate and can change as an order moves through a third-party courier network.
01
Orders & payment
From selection to confirmation.
Using this website
You must use this website lawfully and provide information that is complete, current and accurate. If you create an account, you are responsible for keeping its credentials secure and for activity carried out through it.
Product information
We take care to present product descriptions, dimensions, finishes and images accurately. Screen settings, natural materials and manufacturing variation can affect how a colour, grain or finish appears. Please review the product page and contact us if a detail is important to your decision.
Availability and order acceptance
Products remain subject to availability. An automated confirmation means we have received your order; it does not prevent us from contacting you about availability, pricing, payment or delivery details before fulfilment. If we cannot accept an order, we will explain why and refund any amount collected for the affected item.
Prices, taxes and corrections
Prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise. We may change prices or promotions before an order is placed. If an obvious pricing or product error affects an order, we may contact you to confirm the correct details or cancel and refund the affected item.
Payment and finance providers
Payment is required through an available checkout method. Card, wallet and buy-now-pay-later services are operated by third parties and may apply separate eligibility checks, instalment schedules, fees, interest, privacy practices and terms. Approval is controlled by the provider, not Element.
02
Delivery, returns & protection
The policies that travel with your order.
Shipping
Delivery information
Dispatch and delivery estimates, access requirements, courier updates and delivery responsibilities.
Read shipping informationReturns
Returns & refunds
Order cancellations, faulty products, return approval, refund processing and consumer remedies.
Read returns policyChange of mind
90-day guarantee
The voluntary trial period, return condition, packaging, freight and applicable deductions.
Read guarantee termsProduct protection
Warranty
Included two-year protection, optional four-year total coverage and the warranty claim process.
Read warranty guideDelivery timing
Estimates, not guarantees.
We work to dispatch orders promptly, but courier estimates can change because of location, network capacity, weather, access, public holidays or events outside our reasonable control. The latest tracking update is the best current guide once an order is with the carrier.
03
Website use
Use Element with care and respect.
Acceptable use
You must not use this website to:
- break a law, infringe another person’s rights or engage in fraudulent activity;
- introduce malicious code, interfere with security or attempt unauthorised access;
- scrape, copy or exploit website content or services without permission;
- submit false, misleading, harmful or unlawful material; or
- interfere with another customer’s use of the website.
We may restrict access or cancel affected activity where reasonably necessary to protect customers, Element or the website.
Intellectual property
Element’s branding, designs, copy, photography, video and website materials are protected and may not be commercially reproduced without permission.
Third-party links and tools
External websites, payment tools, apps and courier services operate under their own terms and policies. Review those terms before using them.
Privacy
We handle personal information as described in our privacy policy and use order details to provide checkout, delivery and support.
Read privacy policy
04
Legal terms
The safeguards around this agreement.
Service availability and website accuracy
We aim to keep the website accurate and available, but access may occasionally be interrupted and information may require correction. We may update, suspend or discontinue website features where reasonably necessary.
Liability and consumer guarantees
Nothing in these terms limits liability or a consumer right that cannot lawfully be limited. To the extent permitted by law, Element is not responsible for indirect or consequential loss that was not reasonably foreseeable, or for delay or loss caused by matters outside our reasonable control.
Changes to these terms
We may update these terms to reflect changes to our products, services, providers or legal obligations. The version published when you place an order applies to that order unless a change is required by law.
If part of these terms cannot apply
If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary. The remaining provisions continue to apply.
Governing law
These terms are governed by the laws applicable in Australia. Courts and tribunals with jurisdiction may hear disputes, without limiting any right you have to bring a claim in an available forum under consumer law.
Australian Consumer Law
Your statutory rights remain.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Questions about these terms?
Start with our support team.
We can help identify the policy or information relevant to your order.