Your order
Checkout and delivery
Name, contact details, delivery address and payment confirmation are used to complete and dispatch your order.
Privacy policy
Your information.
Handled with care.
How Element uses the details you share
when you browse, order or ask for support.
A simple principle
Collect what we need. Use it for the reason you shared it.
We use personal information to take payment, deliver your order, provide support and keep this website working. That is the same purpose already described in our terms: order details are used for checkout, delivery and support.
Payment providers, couriers and chat tools operate under their own policies. If anything here is unclear, the official policy published in Shopify is included below and remains the source of truth.
Your support
Email, chat and forms
When you write to us, we use the details you include so we can reply and, where relevant, locate your order.
This website
Cookies and analytics
We use cookies and similar technologies to provide the site experience and understand how the website is used.
01
What we collect
The details you choose to share.
Orders and accounts
When you place an order or create an account, we receive the information needed to process that request. This typically includes your name, email, phone number, delivery address, order contents and payment confirmation from checkout.
Support and contact forms
Our contact form asks for your name, email, enquiry type and message. You may also include an order number so we can find the right purchase. Live chat and email to support@inelement.com.au collect whatever you send in that conversation.
Newsletter
If you join the Element list from the footer, we store the email address you submit so we can send product updates and considered advice. You can unsubscribe at any time from those emails.
Website activity
Like most websites, this store may collect technical information such as device type, browser, pages viewed and approximate location derived from an IP address. This helps the site function and helps us understand how people use it.
02
How we use it
Only for the reason in front of you.
Fulfilment
We use order information to confirm payment, prepare dispatch from Villawood NSW, arrange courier delivery and send tracking updates once an order has been fulfilled.
Support and ownership
We use the details you share so we can answer questions, assess warranty or return requests, and provide the lifetime technical and product support included with Element products.
Business enquiries
If you submit a commercial enquiry, we use those details to contact you about volume pricing or a tailored quote. That use is limited to the request you sent.
Legal and operational needs
We may keep records required for accounting, consumer-law requests, fraud prevention or to operate the storefront. We do not use this page to create new permissions beyond those already needed to run the website and complete your order.
03
Cookies, analytics and partners
Some tools sit outside Element.
Cookies
This site uses cookies and similar technologies to provide the website experience and for analytics, as described in our cookie notice. You can manage cookies through your browser settings. Blocking some cookies may affect checkout, cart or saved preferences.
Payment, wallet and buy-now-pay-later services are operated by third parties. Those providers apply their own eligibility checks, fees and privacy practices. Approval is controlled by the provider, not Element.
Payment providers
Card, wallet and finance options process payment under their own terms and privacy policies.
Courier networks
We share the delivery details needed for a courier to move and track your order.
Live chat
Chat conversations are handled through our support tool so the team can reply while they are online.
04
Your choices
Ask us. We’ll help with the next step.
Accessing or updating your details
If you have an account, you can review order and address details there. For any other update, email support and we will help locate the right record.
Marketing email
Footer signup is optional. Every newsletter includes an unsubscribe path. Unsubscribing does not affect order or support emails that we need to send about a purchase.
Support conversations
You can contact us by email or live chat. Include only the information you are comfortable sharing. An order number helps, but you can start without one.
Related policies
Ordering and website use are covered in our terms. Delivery, returns, the 90-day guarantee and warranty each have their own page.
Official policy
The store policy, in full.
This is the privacy policy published in Shopify. If a summary on this page ever differs, this text applies.
Last updated August 2026. Designed version: https://inelement.com.au/pages/privacy-policy
We use personal information to take payment, deliver your order, provide support and keep this website working. Payment providers, couriers and chat tools operate under their own policies.
What we collect. Orders and accounts: name, email, phone, delivery address, order contents and payment confirmation. Support and contact forms: name, email, enquiry type, message, and any order number you include. Live chat and email to support@inelement.com.au collect whatever you send. Newsletter signup stores the email you submit; you can unsubscribe at any time. Website activity may include device type, browser, pages viewed and approximate location from an IP address.
How we use it. Fulfilment from Villawood NSW, courier delivery and tracking. Support, warranty and return requests. Business enquiries only for the request you sent. Records for accounting, consumer-law requests, fraud prevention and operating the storefront.
Cookies and partners. Cookies and similar technologies provide the site experience and analytics. Blocking some cookies may affect checkout, cart or saved preferences. Payment, wallet and BNPL providers apply their own checks, fees and privacy practices. We share delivery details with couriers. Chat is handled through our support tool.
Your choices. Review account details in your account, or email support to update a record. Newsletter unsubscribe does not stop order or support emails. Contact: support@inelement.com.au or https://inelement.com.au/help
Questions about privacy?
Start with our support team.
We can help you understand what we hold and how it is used for your order or enquiry.