Current status
Track your order
Follow every mile.
From our warehouse to your door, see the latest update on your Element delivery.
Live courier updates
Secure order lookup
Delivery timeline
Find your delivery
Where is your order?
Enter the details from your order confirmation. We’ll securely retrieve the latest update from the courier.
Latest update
Order status
Estimated delivery
To be confirmed The courier may update this estimate as your delivery moves.Order confirmed
In transit
Out for delivery
Delivered
Journey
Tracking history
Understanding your delivery
A simple path to your door.
Shipment created
Your delivery has been booked. Tracking may take a little time to update while the courier receives it.
In transit
Your order is moving through the courier network. Depot scans may appear between major journey updates.
Out for delivery
Your order is on its final route. Please make sure the delivery area is clear and accessible.
Delivered
The courier has completed the delivery. Inspect your order and let us know promptly if you need help.
Good to know
Tracking questions, answered.
Why hasn’t my tracking updated?
It can take several hours after dispatch for the first courier scan to appear. Updates can also pause while a shipment travels between depots.
Can I change my delivery address?
Contact us as soon as possible. Once your order is in transit, an address change may no longer be available or may cause a delay.
What if the estimated date changes?
Courier estimates can move due to weather, network capacity, public holidays or access to regional areas. The latest tracking update is the best current guide.
My order says delivered, but I can’t find it.
Check the delivery area and ask anyone else at the address first. If it is still missing, contact our team and we’ll help investigate with the courier.
Need a hand?
We’ll help move things forward.
If your tracking has stopped updating or something doesn’t look right, our team can investigate.
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