Terra + Nova BEST SELLER
$8,000 $5,999
Track your Element order

Track your order

Where’s your order?

Enter your order details to check the latest courier update.

Live courier updates Secure order lookup Delivery timeline

Find your delivery

Where is your order?

Enter the details from your order confirmation. We’ll securely retrieve the latest update from the courier.

Your details are used only to verify this lookup.

Understanding your delivery

What each tracking status means.

01

Shipment created

Your delivery has been booked. Tracking may take a little time to update while the courier receives it.

02

In transit

Your order is on its way. Tracking may show stops at courier depots before it reaches you.

03

Out for delivery

The courier is on the delivery run. Please keep the delivery area clear and accessible.

04

Delivered

The courier has completed the delivery. Inspect your order and let us know promptly if you need help.

Good to know

Tracking questions, answered.

Why hasn’t my tracking updated?

It can take several hours after dispatch for the first courier scan to appear. Updates can also pause while a shipment travels between depots.

Can I change my delivery address?

Contact us as soon as possible. Once your order is in transit, an address change may no longer be available or may cause a delay.

What if the estimated date changes?

Courier estimates can move due to weather, network capacity, public holidays or access to regional areas. The latest tracking update is the best current guide.

My order says delivered, but I can’t find it.

Check the delivery area and ask anyone else at the address first. If it is still missing, contact our team and we’ll help investigate with the courier.

Need a hand?

Tracking not looking right?

If your tracking has stopped updating or something doesn’t look right, our team can investigate.

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Flexible checkout Ways to pay
Humm payment example From $126/fortnight 20% deposit paid at checkout, then fortnightly payments over 18 months.
Pay now
  • PayPal
  • Mastercard
  • Visa
  • Apple Pay
  • Google Pay
Pay over time
  • Afterpayafterpay
  • humm
  • Zip
  • PayPalPay in 4
Payment provider details

Afterpay. Available for purchases up to $4,000. Element can split an order so it qualifies.

humm. 20% deposit, 0% interest, $90 establishment fee included in the fortnightly payments, and a $9.95 monthly fee. $5,000.01–$7,000 is fortnightly over 18 months. $7,000.01–$10,000 is fortnightly over 24 months (52 payments).

The 20% deposit is paid at checkout, so each fortnightly repayment is lower than a split of the full product price. The $9.95 monthly account fee is charged separately.

Zip. Two Zip products may be offered. See checkout for the latest interest rate.

Zip Plus: minimum monthly repayment of $25 or 2% of the closing balance, whichever is greater. A $9.95 monthly account fee applies if the balance is not paid in full by the end of the month. No interest is charged in a month when the balance at the end of the last day is $1,000 or less.

Zip Money: repay weekly, fortnightly or monthly. Minimum monthly repayment of 3% or $50, whichever is greater. A $9.95 monthly account fee applies, and a one-off establishment fee may apply for new customers. An interest-free period may apply.

PayPal Pay in 4. PayPal decides whether Pay in 4 is offered. It depends on the customer’s PayPal account. If it does not appear at checkout, PayPal can confirm eligibility.

Splitting an order. If a provider’s limit or eligibility gets in the way, Element can split the order into separate payments.

Some providers have monthly fees, establishment fees and deposit requirements. All terms with each provider are available during checkout, or feel free to chat with our team for guidance on the best option for you.

*Subject to provider approval. Fees, terms and eligibility apply. Payment provider conditions and requirements may have been updated since this message. See checkout for the latest terms with each provider.